Refund Policy
Thank you for choosing GISAvy LLC. We are committed to your satisfaction and want you to be pleased with every purchase from our website. If you are not entirely satisfied with your purchase, we’re here to help.
1. Eligibility for Refund
You have 30 calendar days from the date you receive your product or the date of purchase of a service to request a refund.
To be eligible for a refund, all the following must apply:
The item or service was purchased directly through our website at https://gisavyllc.com.
You provide proof of purchase (order number, email, etc.).
The product is in the same condition as you received it (unused, in original packaging, if applicable). For services, you notify us within the 30-day window.
The return is made according to the return instructions provided by us (if applicable).
The request is made within the 30-day period. Requests made after 30 days will not be eligible for a refund but may be eligible for store credit or exchange at our discretion.
2. How to Request a Refund
To start a refund process, please contact our customer support team at:
Email: [Insert support email]
Subject line: “Refund Request – Order #[Your Order Number]”
In your message, please include:Your order number
Date of purchase
Description of the product or service
Reason for requesting a refund
Once we receive your request, we will inspect and notify you of the approval or rejection of your refund within 5 business days.
3. Refund Process
If your refund is approved, we will process the refund within 7 business days. The refund will be applied to the original method of payment. Please note:
It may take additional time for your bank or payment provider to credit your account.
Shipping or handling fees are non-refundable unless otherwise required by law or your purchase specifically includes a free shipping guarantee.
If you received a free gift or bonus with your purchase, and you keep the main product, we may deduct the value of that gift or bonus from your refund.
4. Exchanges & Alternatives
If you prefer an exchange, store credit or replacement instead of a refund, please mention this in your refund request email. We will do our best to accommodate you.
5. Non-Refundable Items & Services
Certain items or services are exempt from being refunded. These include (but are not limited to):
Digital products that have been downloaded, accessed or used (if your services include digital deliverables).
Customized or special-order items made to your specifications.
Services that have already been fully performed and delivered.
Any items or services explicitly labeled “non-refundable” at the time of purchase.
6. Partial Refunds
In some situations, only partial refunds may be granted (if applicable). Examples include:
Products returned with obvious signs of use or damage beyond normal handling.
Services partially fulfilled where work has already been completed.
In these cases, we will notify you the reason for the partial refund and the amount you will receive.
7. Late or Missing Refunds
If you haven’t received a refund yet after we have notified you of approval:
Check your bank account again.
Contact the payment provider used.
If you still haven’t received it, contact us at [Insert support email] and we will investigate the issue.
8. Need Help?
For questions regarding refunds, please contact us via email at [Insert support email] or through our website’s Support page. Our customer service team is happy to assist you.
9. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Any changes will be posted on this page with a revision date at the top. Your continued purchase from our website after changes constitutes your acceptance of the updated policy.